Clear Errors, Helpful Feedback
What happens when something goes wrong on your website? Whether it’s a mistyped URL, an incomplete form, or a failed action, users need clear, helpful feedback, not a cryptic error or a developer message that got missed in testing.
At Fresh Eyes Tech, we intentionally test the limits of your site. We try to break web elements and gauge how your website responds. We look at all aspects of your website to determine that the user is receiving clear feedback, and when “Oops Happens” to display helpful feedback and make sure your site handles errors with grace, and clarity.
How we stress your site:
- We mistype URLs and follow broken links to ensure your site returns a helpful 404 page, not an un-styled server error or debug message.
- We submit empty or invalid forms to verify if error messages are clear, user-friendly, and specific.
- We interrupt loading screens, cancel actions, or reload pages to see how the site handles unexpected behavior.
- We look for developer-facing messages that accidentally show to the public (e.g., “NullReferenceException” or “Object not found in this context”).
- We check alert boxes, modals, and confirmation dialogs to ensure they don’t look broken or confusing.
We provide annotated screenshots and step-by-step notes showing where your site’s feedback breaks down and what a better user experience could look like. We make sure users feel guided, not lost, when something doesn’t go as planned.
Users react to the message you give them, so make sure it’s the right one...
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